Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercialplumbingsolutions.scoopsurge.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products. By using our platform, you consent to the policies described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://commercialplumbingsolutions.scoopsurge.com
  • Any mobile applications or software developed by us and made available for download
  • Online services and products offered through our platform
  • Interactive features on our websites, such as forms, surveys, and comments sections

Please be aware that this policy does not extend to third-party platforms, applications, or services accessed through links or integrations on our site. These external entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • During your visits to our websites, especially those linked to this privacy statement.
  • When you receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. The types of information we gather include:

Account and User Information:

  • Username and login credentials
  • Contact details (email, telephone number)
  • Address for billing and shipping purposes

Payment and Financial Details:

  • Payment card information (card number, expiration date, CVV)
  • Banking information
  • Transaction history

Purchase-Related Data:

  • Products or services purchased
  • Purchase frequency and quantities
  • Order history and tracking information

Mobile Device Identifiers:

  • Unique device identifiers (UDID or similar)
  • Mobile phone numbers
  • IP addresses

Location Data:

  • Geolocation information provided by your browser or device settings
  • Information about your location when you interact with our services

Feedback and Reviews:

  • Responses to customer satisfaction surveys
  • Product reviews and ratings
  • Feedback submitted through contact forms

Social Media Information:

  • User profiles and handles from social media platforms when you choose to log in or share content via these sites
  • Interaction data (likes, shares, comments)

Product Interest and Preferences:

  • Products viewed on our website
  • Search queries performed
  • Item additions to shopping carts or wishlists

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your user experience and gather analytics. Cookies are small text files stored on your device that enable us to recognize your browser and provide personalized services. Our cookies can be categorized as:

  • Strictly Necessary: These ensure the basic functions of our website, such as enabling secure log-in sessions.
  • Preference Cookies: Tailored settings and preferences for a better user experience.
  • Analytics Cookies: Used to collect aggregated data about your use of our site, helping us improve its performance and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted or blocked.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws and industry standards. Personal data is retained for as long as necessary to fulfill the purposes it was collected for, including:

  • Processing transactions and delivering services requested by users.
  • Maintaining customer accounts and profiles.
  • Ensuring network security and fraud prevention.
  • Complying with legal obligations and regulatory requirements.

Once the retention period expires or when data is no longer required, we securely delete or anonymize the information to prevent re-identification.

Data Security Measures

We take robust measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

  • Encryption of sensitive data during transmission and at rest.
  • Implementation of physical, technical, and administrative safeguards.
  • Regular security updates and patches for our systems and applications.
  • Employee training on data protection and privacy best practices.

User Rights (Data Protection)

Depending on your location and applicable laws, you have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments to incomplete or inaccurate information.
  • Erasure (Right to be Forgotten): Asking for the deletion of your data where there is no compelling reason to retain it.
  • Restriction: Limiting the use or processing of your data in certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Ensuring that no adverse decisions are made solely based on automated processing of your data.

To exercise these rights or have any data-related queries, please contact our privacy team at your earliest convenience. We will respond to your requests within the time frame prescribed by applicable laws.

Policy Updates and Changes

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

For any inquiries, unsubscribe requests, feedback, or questions related to data privacy, please contact us:

We appreciate your trust in our services, and we are dedicated to maintaining the highest standards of data protection and privacy.